We have listed the most common questions of our customers. At Ashlar Mason we endevour to answer your questions quick and professionally. If you have any further questions, please fill out the form above or contact us directly.
Q) Can you give me a quotation over the phone?
Possibly but we will be more accurate if you send (or fax) us a drawing. Please read our installation guide for more info.
Q) Will you provide stone samples for me to take away?
Yes we can provide them only if they are available. If some of them are not, we will make them for you.
Q) Can I look at the slab before cutting
Yes. We highly recommend your visit. Our showroom is open from 8.30am – 5.30pm, Monday – Friday, 10.00am – 4.00pm Saturday. See the contact page for more details.
Q) Will you visit us to make templates?
Our professional team will visit you in order to measure your project accurately.
Q) Do you supply sinks & hobs?
We can supply you sinks and hobs from a large panel of products provided by great brands like Franke or Blanco.
Q) Should all fittings be on-site at the time of the templating?
Yes please, in order to get the most accurate measurements.
Q) Do I need to be present during your templating operation?
It is better to help with any queries that we may have during the procedure.
Q) Can my wall cupboard units be fitted in the meantime?
Yes. As long as these cupboards do not sit on the worktops.
Q) Are the joints apparent?
Yes, although we will try to hide them as much as possible by colour coding.
Q) Where do you put these joints?
We try to position them as unobtrusively as possible in order to have the best look possible.
Q) How do you recommend I fix the undermounted sink/bowl?
We recommend that these are mounted onto wooden supports on the cabinet, however they can also be fixed onto the granite from underneath.
Q) Will you plumb-in my sink/basin?
Yes, but with prior separate arrangement. This service is available upon request.
Q) Do I need to seal my worktops again from time to time?
Yes. All natural stones are porous. We recommend that you seal at least twice a year. For more information, please refer to our Stone Care Section.